Get help
Support & Contact
Have a question or issue? We're here to help. Reach out to our support team with any questions about the app, privacy, technical issues, or feature requests.
Customer support
AI BiteBuddy
Common issues & solutions
📸 Photo Analysis
Q: Why is the meal photo not being analyzed?
Make sure you have a stable internet connection. The app requires connectivity
to OpenAI's servers for AI analysis. If the issue persists, try clearing app cache
or reinstalling.
💾 Saving Meals
Q: Where is my meal history stored?
Your meal history is stored locally on your device and is never uploaded to our
servers unless you explicitly choose to share it. Your data is always under your
control.
🔑 Account Issues
Q: How do I delete my account?
Send an email to alebler@gmail.com
with "Account Deletion Request" in the subject. We'll remove your data within 30 days.
📊 Accuracy
Q: How accurate are the calorie estimates?
AI estimates are typically within ±15% of actual values. For maximum accuracy,
add portion details and adjust manually if needed.
Contact support
For questions or issues not covered above, please reach out directly:
📧 Email:
alebler@gmail.com
📝 Include in your email:
- Device type (iPhone / Android) and OS version
- BiteBuddy app version (found in Settings)
- A clear description of the issue
- Steps to reproduce (if applicable)
We aim to respond within 24–48 hours during business days.
Privacy & Data Security
For all privacy-related questions, data deletion requests, or concerns about how your information is handled, please refer to our Privacy Policy or contact:
Feature requests & feedback
Have an idea to improve BiteBuddy? We'd love to hear it! Send your suggestions to alebler@gmail.com with "Feature Request" in the subject.